Social Intents: Revolutionizing Customer Service with AI-Powered Live Chat
Social Intents is a game-changer in the world of customer service. It offers a seamless live chat experience that integrates with popular tools like Microsoft Teams, Slack, Google Chat, and Zoom. This means you can communicate with your customers without the hassle of context switching between messaging apps. Core Features
- Easily Build AI Chatbots: Resolve up to 75% of website chats with 1-click AI chatbots.
- Handoff Chats: Seamlessly transfer chats to your team when needed.
- Hybrid AI Chatbots: Get the best of both worlds with chatbots that escalate to your team when necessary, reducing customer service costs and improving team efficiency.
- Real-time Customer Support: Provide support directly through various platforms without the need to learn additional software.
- Automate Lead Capture: Automatically capture leads and push transcripts and leads into your CRM, ticketing, or marketing systems. Basic Usage
- Step 1: Connect Live Chat with Teams, Google Chat, Slack, Zoom, or Webex after registering for a free trial. Select a channel, team, or space to send requests to.
- Step 2: Embed the live chat widget on your website using the provided code snippet or dedicated plugins.
- Step 3: Start having conversations with website visitors directly from the tools you're used to at work. Social Intents also comes with a range of additional features such as pre-chat surveys, quick replies, proactive chat invites, targeting rules, and tons of customization options. It offers affordable plans with various features to engage visitors, create customer loyalty, and drive sales.
