Parabolic: Revolutionizing Customer Support
Parabolic is an advanced AI assistant designed specifically for customer support. It offers a range of powerful features that can significantly enhance the customer service experience.
The core strength of Parabolic lies in its ability to learn from your support data. This means it can provide more accurate and relevant responses, reducing the likelihood of answering the same question twice. It also auto-indexes any response you've ever messaged to a customer, enabling it to detect a user's true intent, independent of specific keywords.
One of the standout features of Parabolic is its embedded functionality. It can be seamlessly integrated within your existing ticketing software, such as Intercom, Zendesk, and Helpscout, making it a convenient addition to your support workflow.
Another notable feature is the Human-in-the-loop option. Your agents can verify responses before sending, ensuring the highest quality of service. Parabolic also continuously trains itself to improve after every rejected draft, constantly evolving to better meet your customers' needs.
Parabolic is not only capable of answering common questions but also those that are rarely asked. It only needs one match in a past conversation or knowledge base to suggest a response, ensuring comprehensive coverage of all customer inquiries.
The assistant also navigates multiple back-and-forths as the conversation progresses, providing a more natural and engaging interaction. Additionally, it has an Upsell mode that unlocks support as a sales channel, appending relevant upsells or cross-sells based on the customer's pain points.
Finally, Parabolic automatically tags and triages incoming questions to the appropriate category, such as payments or memberships, streamlining the support process.
In conclusion, Parabolic is a game-changer in the field of customer support, offering a comprehensive and efficient solution to meet the diverse needs of businesses and their customers.
