Introduction to OneReach
OneReach is a remarkable no-code platform designed to orchestrate AI agents, known as Intelligent Digital Workers (IDWs). It aims to revolutionize the way organizations handle various tasks and workflows, thereby elevating the experiences of both employees and customers.
Core Features
Agent Orchestration
The platform enables the seamless orchestration of AI agents. These agents can be customized and coordinated to handle a wide array of tasks. For instance, in a call center scenario, they can filter inbound calls by leveraging data from previous customer interactions in real-time. This not only guides customers to resolutions more efficiently but also allows IDWs to coach call center agents and collaborate with them during live calls.
Skill Creation and Customization
OneReach provides code-free tools for agents to create and customize new skills for their IDWs. This is a crucial aspect of hyperautomation as it allows organizations to adapt the capabilities of their AI agents according to their specific needs. With thousands of skills that can be utilized across different departments such as Operations, Marketing, and HR, the possibilities are vast.
Multimodal Capabilities
IDWs on the OneReach platform combine agents, skills, and data to efficiently complete tasks and workflows at scale. They can coordinate language models and the organization's resources to manage workflows across various channels and languages, making them highly versatile.
Basic Usage
Getting started with OneReach is relatively straightforward. Users can explore the interactive playground where they can create IDWs in minutes. They can select the industry their IDW will operate in and customize its voice, look, and personality. Additionally, they can experience training an AI agent/IDW, growing its knowledge base conversationally and tracking its progress using statistical knowledge scores.
OneReach also offers the ability to manage scheduling or invoicing tasks, and users can peruse the ever-growing skill library for inspiration. The platform's ease of use and extensive functionality make it a valuable asset for organizations looking to harness the power of AI agents to optimize their operations and enhance experiences.
