Level AI: Revolutionizing Customer Service in Call Centers
Level AI is a game-changer in the world of customer service for call centers. It offers a comprehensive suite of features that empower businesses to deliver exceptional customer experiences.
Overview
Built from the ground up with an AI-first approach, Level AI provides a one-stop solution for contact center automation. It combines end-to-end CX, intelligence, QA, and automation, eliminating manual workflows and allowing teams to focus on what matters most - providing outstanding service.
Core Features
One of the key features of Level AI is its ability to augment and automate. It enables businesses to eliminate time-consuming manual processes, allowing teams to be more productive. The real-time intelligence it offers is trustworthy, providing actionable and proactive insights for every interaction.
Another standout feature is its enterprise-ready Generative AI, which is secure and customizable. It helps businesses transform their CX at scale by removing the busywork and enabling teams to focus on delivering exceptional experiences.
Basic Usage
Using Level AI is straightforward. It reduces onboarding time by 50% and accelerates learning with GPT-driven, omniscient AI that surfaces more accurate information in real-time. It also offers features like 100% Auto QA solution that transparently automates QA for organizations' custom scorecards on every channel.
In addition, Level AI empowers agents to deliver exceptional customer experiences with AI-generated coaching plans, evidence-based feedback, and transparent progress tracking. It truly understands customers by identifying customer feedback, actionable insights, trends, anomalies, and sentiment in real-time from 100% of customer interactions.
Business Outcomes
Level AI has a proven track record of delivering significant benefits. It leads to a 25% increase in CSAT, a 45% increase in ASAT (Agent Satisfaction), saves 90% time in QA monitoring, and provides 100% better insights into the business.
Customers who have used Level AI have seen remarkable results. For example, it has empowered sales teams to reach new heights of performance and customer satisfaction, while also keeping QA costs low and doubling the productivity of QA teams. It has also helped businesses improve their processes, tools, and coach their agents more effectively, leading to higher team member satisfaction and customer experience.
In conclusion, Level AI is a powerful tool that can revolutionize customer service in call centers, helping businesses enhance their CX, improve productivity, and drive growth.
