Cardina: Revolutionizing Customer Support
Overview
Cardina is an innovative AI tool that has transformed the way companies interact with their customers. It allows you to visually guide customers over phone or live chat by enabling you to see, draw on, and cobrowse their screen without any hassle for them. Gone are the days of asking customers to download apps, share meeting links, or deal with frustrating setups.
Core Features
One of the standout features is the ability to see the customer's screen live. This means you can quickly identify and resolve issues without the need for customers to describe bugs or send screenshots. You can even take over their screen to guide them effectively, which significantly reduces handle times and boosts CSAT/NPS. Another crucial aspect is the control it offers over agent access to customer data. Agents only get access to sensitive information with the customer's explicit consent, ensuring compliance and reducing risks.
Basic Usage
Getting started with Cardina is a breeze. It takes just one click to initiate the cobrowsing session. You can create an account instantly and start using it on the free plan without even needing a credit card. It also integrates seamlessly with your existing tools, working on all of your users' devices and with the latest web technologies regardless of language or framework. Once set up, which can be done in as little as 5 minutes, you can engage with customers and provide top-notch support, whether you're dealing with prospects to boost first-contact resolutions or helping existing customers with their issues.
Compared to traditional methods of providing customer support like using Zoom screenshare, Cardina is dead simple and lightning fast. It cuts through the wasted time of setting up complex sharing setups and makes customers more comfortable and confident in the support process. Overall, Cardina is an indispensable tool for any company looking to enhance their customer service experience and drive customer satisfaction.
