Aurelian: Revolutionizing Public Safety Communications
Aurelian is a cutting-edge Voice AI designed specifically for public safety. It is transforming the way non-emergency calls are handled, providing a much-needed solution to the challenges faced by emergency communication centers (ECCs).
One of the key features of Aurelian is its ability to automate non-emergency calls with AI. It routes callers, triages emergencies, and collects information for CAD reports, all in real-time and over the phone. This not only frees up 911 dispatchers to handle true emergencies but also ensures that non-emergency calls are handled efficiently and effectively.
The AI is also capable of monitoring calls throughout for situations needing immediate assistance, ensuring that no emergency goes unnoticed. Additionally, it collects incident-specific information to create calls for service, providing a comprehensive solution for ECCs.
Aurelian comes with a full suite of features that are built to match the needs of any ECC, regardless of its size or the breadth of services it provides. It natively supports multiple languages, including Spanish, French, and 33 others, making it accessible to a wider range of users.
Other notable features include call monitoring, which provides visibility into every call with transcripts and summaries, and customizable options to meet the unique needs of every agency. The Open API allows for seamless integration with CAD or CHE, and the fully managed service ensures that all route creation and management are handled, regardless of the scale.
In conclusion, Aurelian is not just a tool but a game-changer in the field of public safety communications. It offers a powerful solution that addresses the industry's challenges and paves the way for a more efficient and effective emergency response system.
